Verify The Problem
Support may need to check the install, operating system, conflicts, files, download or activation issue before approving a refund.
⚡ Refund & Support Promise
Support First.
Refunds When Needed.
Refunds are not ruled out. If a paid product fails to download, install or activate, support will first help verify the issue, offer fixes, replacements or remote install help.
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Refund Policy
Refunds are handled with verification and support.
100%Refund possible after verification
FreeInstall support where eligible
RemoteTeamViewer / AnyDesk help
FairReplacement before refusal
Refund Process
We try to solve the issue properly before closing a case.
Fix Or Replace
Where possible, we offer a replacement product, alternative version or remote installation before a refund is required.
Refund When Verified
If the issue cannot be resolved after verification, a refund or suitable resolution can be arranged.
Refund Policy Details
100% refund guarantee
We provide a refund if a paid product fails to download, install or activate after the issue has been verified and support has had the chance to resolve it.
Before a refund is issued
If a product fails, crashes or will not install, our technical assistant may assess the issue using TeamViewer or AnyDesk. Many problems are caused by previous demos, trials, conflicting installs or system-specific issues.
Common install issues
Previous versions, cracks, demos, trials, service centres or managers can conflict with pre-activated audio software. Removing old installs may be required before a new product works properly.
Banking and chargeback claims
Customers may contact the banking provider where appropriate, but we will always appeal cases where we were not given an opportunity to verify or resolve the issue first.
Customer advice: Contact support before opening a chargeback so the product can be checked, replaced or installed remotely.